Privacy First: At SMMHike Digital Services, we hold your personal and brand privacy as a core value. We strictly operate on a "zero-password" model and never share your campaign details with any third parties.
1. Information We Collect
We only collect minimal information necessary to deliver services and communicate order updates:
- Target URLs: Public Instagram profile links or post / reel links you submit for promotion.
- Contact Information: Your WhatsApp mobile number and/or email address for delivery confirmation receipts and customer support.
- Payment Reference Details: Transaction Reference Numbers, UTRs, or Razorpay Payment IDs required to reconcile payments.
2. Information We NEVER Collect
To ensure 100% security of your accounts and finances:
- NO Passwords: We will NEVER ask for, access, or store your social media account passwords or 2-factor authentication codes.
- NO Card Numbers or Banking Credentials: We do NOT capture or store your debit/credit card numbers, CVV, Netbanking passwords, or UPI PINs. All payments are handled directly by RBI-licensed payment aggregators (Razorpay).
3. How We Use Your Information
Collected information is used exclusively to:
- Route and execute your promotional campaigns across our distribution servers.
- Provide live order tracking updates via our website and WhatsApp.
- Process refunds, transaction inquiries, and customer support requests.
- Prevent fraudulent transactions and comply with applicable statutory obligations.
4. Payment Security via Razorpay
Our website uses enterprise-grade 256-Bit SSL encryption. All payment operations (Cards, Netbanking, UPI, and Razorpay QR code transactions) are securely processed through Razorpay Software Private Limited, which is PCI-DSS Level 1 certified.
5. Non-Disclosure & Third-Party Policy
We do not sell, rent, trade, or distribute your personal details, WhatsApp numbers, or order histories to advertisers, data brokers, or marketing networks.
6. Cookies and Tracking
We use lightweight session cookies solely to preserve your selected service options and order tracking references during your session. You may choose to disable cookies through your browser settings.
7. Data Retention & Deletion
Order records are retained for a standard financial accounting duration to facilitate warranty and refill requests. You may at any time request the permanent deletion of your phone number from our support database by emailing support@smmhike.com.
8. Grievance Officer Contact
In accordance with the Information Technology Act, 2000 and rules made thereunder:
Grievance Redressal Officer: Compliance Cell
Company Name: SMMHike Digital Services
Address:
Email: support@smmhike.com