Terms and Conditions

1. Acceptance of Terms

By accessing our website, placing an order, or utilizing any of our digital marketing services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund Policy. If you do not agree with any part of these terms, please do not use our services.

2. Nature of Services

SMMHike provides specialized digital marketing, Instagram audience engagement consulting, and digital content reach optimization services. All promotional campaigns are conducted through digital distribution and promotional networks.

• No Account Password Required: SMMHike will NEVER ask for your social media account passwords or login credentials. We strictly require only public profile links or post URLs.
• Independent Provider: SMMHike is an independent digital media service agency and is NOT affiliated with, sponsored by, or endorsed by Meta Platforms Inc. or Instagram.

3. User Obligations & Account Requirements

To ensure smooth delivery and maintain compliance:

1. Public Profile Status: Profiles and posts submitted for promotion must remain publicly accessible throughout the entire campaign duration. If an account is set to private, delivery will automatically stall, and SMMHike cannot be held responsible.
2. Accurate Details: You are responsible for ensuring that all links, usernames, and contact information provided during checkout are correct. SMMHike is not liable for orders delivered to incorrect usernames submitted by the user.
3. Content Guidelines: We do not provide promotion for content that promotes illegal activities, hatred, pornography, harassment, or infringes upon third-party intellectual property rights.

4. Payment Terms & Razorpay Processing

All payments on SMMHike are processed in Indian National Rupees (INR ₹) through our authorized payment partner, Razorpay Software Private Limited.

• We support Unified Payments Interface (UPI) via Razorpay QR Code, Google Pay, PhonePe, Paytm, BHIM, Netbanking, and domestic Debit/Credit cards.
• Payment authorization must be completed before order execution begins in our queue.
• SMMHike does not store customer banking credentials, CVV numbers, or UPI PINs on its servers. All payment transactions comply with RBI standards and PCI-DSS compliance enforced by Razorpay.

5. Delivery & Speed Guidelines

Campaign processing commences within 5 to 15 minutes of payment verification. Total completion time varies between 2 to 48 hours depending on campaign size and natural pacing requirements designed to protect profile safety. For detailed timelines, refer to our Digital Delivery Policy.

6. Auto-Refill Guarantee

Where explicitly noted, eligible packages include a complimentary 30-day to 365-day Auto-Refill Guarantee. Should any natural fluctuations occur within the guaranteed period, our automated system or support team will replenish the drop upon receipt of your Order ID.

7. Cancellation and Refunds

Refunds are governed strictly by our Refund & Cancellation Policy. In the event of a non-delivery or system failure exceeding 48 hours from order placement, a 100% full refund will be processed back to the original payment source within 5 to 7 business days via Razorpay.

8. Limitation of Liability

SMMHike and its directors, employees, or partners shall not be held liable for any indirect, consequential, or exemplary damages, loss of business revenue, or temporary platform penalties resulting from platform algorithm updates.

9. Governing Law & Jurisdiction

These Terms shall be interpreted and governed in accordance with the laws of the Republic of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the competent courts in India.

10. Contact Us & Grievance Redressal

If you have questions regarding these terms, contact our Grievance Officer: