Refund & Cancellation Policy

1. Order Cancellation Policy

Due to the automated nature of our server dispatch systems, campaigns are sent to execution queues within 5 to 15 minutes of payment confirmation.

• Before Processing Begins: If you wish to cancel an order, you must contact our support team immediately (via WhatsApp or email at support@smmhike.com) with your Order ID before the campaign has entered the "Processing" stage. If confirmed, a 100% full refund will be initiated.
• After Processing Begins: Once an order is active and delivery has started on the platform, an order cannot be canceled mid-way because resources have already been allocated.

2. Refund Eligibility Criteria

You are eligible for a full or partial refund under the following circumstances:

1. Non-Delivery within 48 Hours: If your campaign has not commenced within 48 hours of payment verification due to technical difficulties, server downtime, or system errors on our end.
2. Incomplete Campaign Delivery: If a campaign is only partially delivered and cannot be completed due to technical constraints, you will receive a proportionate, pro-rata refund for the unfulfilled balance.
3. Duplicate Payment: If you were accidentally charged twice for the same order due to network errors during payment, the duplicate transaction will be refunded immediately upon verification.

3. Non-Refundable Scenarios

Refunds will not be approved under the following conditions:

• Incorrect Link or Private Account: If you provided an incorrect URL, invalid username, or changed your account privacy setting to "Private" during the campaign period.
• Simultaneous Competing Campaigns: If you purchase promotional services from another third-party provider simultaneously on the same link during our campaign, we cannot track exact attribution or issue refunds.
• Change of Mind Post Delivery: Once the services have been successfully delivered to the provided profile link, refunds cannot be claimed.

4. Free Auto-Refill Guarantee

In place of cancellations for minor post-delivery metric variations, SMMHike provides a complimentary 30-day to 365-day Auto-Refill Guarantee on all marked packages. If you notice any natural drop within this period, submit your Order ID to our WhatsApp or email support, and our system will replenish the count free of cost within 24 hours.

5. Refund Processing Timeline & Method

In strict accordance with payment aggregator and banking policies:

• Review Time: Refund requests are investigated and approved within 24 to 48 hours of receipt.
• Settlement Method: All refunds are issued exclusively back to the original payment method used during checkout (Original UPI ID, Debit Card, Credit Card, or Netbanking account via Razorpay). Under no circumstances are cash refunds issued.
• Credit Timeline: Once initiated via Razorpay, funds typically reflect in your bank account within 5 to 7 working days, subject to your issuing bank's clearing cycle.

6. How to Request a Refund

To request a cancellation or refund, please submit the following details: